#Japan #Digital Adoption #Yamaha #Hamamatsu #TechTouch

Yamaha Partners with TechTouch for Improved Operational Efficiency

In a significant move to boost its management framework, Yamaha Corporation, headquartered in Hamamatsu, Shizuoka, has integrated TechTouch's AI-driven Digital Adoption Platform (DAP) into its expense management and HR systems. TechTouch, renowned for being the top player in the domestic DAP market, aims to enhance operational efficiency across Yamaha's diverse business operations.

Background of the Implementation

Yamaha's digital transformation (DX) strategy focuses on reshaping business operations through customer-centric methodologies, a concept they refer to as “Transformation by Digital.” The company categorized its operations into five key areas: customer engagement, planning and R&D, manufacturing, supplying, and accounting/human resources. For each area, they organized processes while defining policies and rules to drive transformation across the organization. However, internal surveys indicated that nearly 90% of employees faced challenges with the usability of the existing systems, leading to frequent inquiries, data errors, and the need for resubmissions. Updating operational manuals due to software upgrades and quickly adapting to changes in user interfaces presented additional hurdles, prompting the search for an effective solution.

Decision to Implement TechTouch

During a thorough evaluation of various DAP options, TechTouch stood out due to its ability to offer no-code operational guides, making it accessible for non-IT personnel. This unique feature was pivotal in Yamaha's decision to adopt TechTouch as it promised to ameliorate the challenges faced by employees when navigating the system.

Benefits and Future Plans

Following the deployment of TechTouch, awareness of the operational guides spread throughout Yamaha, resulting in a 30% reduction in the average monthly inquiries and resubmissions. Moreover, the time employees spent confused about input processes decreased by 12%, signifying a tangible improvement in operational efficiency. The integration of TechTouch is not limited to the expense management system; it is also being implemented in Yamaha's integrated HR system. Future plans include expanding the application of TechTouch to additional systems within the company.

About Yamaha Corporation

Yamaha Group's corporate philosophy emphasizes creating shared experiences through music, aiming to enrich the lives of people worldwide. With a strong focus on hybrid products that combine traditional acoustic instruments with innovative digital technology, Yamaha has established itself as a leading comprehensive musical instrument manufacturer globally. In addition to musical instruments, the company also excels in the audio equipment sector, providing a diverse range of solutions for both commercial and consumer markets.

For more information on Yamaha Corporation, visit Yamaha's Official Website.

About TechTouch DAP

TechTouch, the leader in the DAP sector, offers a platform that simplifies the creation and implementation of operational guides without the need for coding. Currently utilized by over 6 million users, including major corporations and government agencies, TechTouch alleviates the burden on system managers while facilitating smooth user experiences. The company has received numerous accolades, including the Good Design Award and recognition from the Ministry of Economy, Trade and Industry as a J-Startup. In addition to enhancing its DAP capabilities, TechTouch has launched “AI Central Voice,” a decision-making AI agent designed to bolster IT utilization across various enterprises.

For further inquiries:

• - Service Inquiries: Sales Team, TechTouch Inc. - Contact Here
• - Media Inquiries: PR Team at TechTouch Inc. - [email protected]

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