Zadarma Makes History as First European VoIP Provider to Incorporate Leading AI Voice Assistants

Zadarma Innovates by Integrating AI Voice Agents

In a groundbreaking move for the telecommunications industry, Zadarma, a prominent VoIP provider, has become the first company in Europe to successfully integrate three leading AI-powered voice assistants. This revolutionary step is expected to significantly enhance how businesses manage their daily communications.

This integration allows companies leveraging Zadarma’s free virtual PBX system to route incoming calls to AI voice agents seamlessly. Much like transferring calls to a human representative, these AI agents are capable of managing various tasks, including answering inquiries, assisting customers, and even connecting calls to human operators when necessary. This functionality is especially beneficial for teams that are busy, offline, or otherwise unavailable, ensuring that communication lines remain open even during peak times or holidays.

Enhanced Features and Flexibility
The integration utilizes existing virtual PBX infrastructure, and Zadarma has provided detailed, user-friendly guides to help businesses implement this technology. Significantly, this solution caters to companies seeking to improve customer interaction without incurring additional costs. The AI voice agents are powered by major conversational AI platforms, allowing businesses to customize them to suit specific communication needs, tones, and styles. Each agent is programmable with unique scripts, which can be tailored to fit a company's branding and operational workflow, enabling one AI assistant to manage inquiries across different departments efficiently.

Streamlined Operations
The flexibility and scalability of this AI integration present a valuable opportunity for businesses to save time and reduce the burden on their staff by offloading routine tasks onto these intelligent agents. This enhancement speeds up response times while negating the need for extra staffing costs, ushering in a new era of efficient communication.

About Zadarma
Founded in 2006, Zadarma is a privately-owned VoIP provider with a global presence, including offices in Bulgaria, the UK, Poland, and Spain. Through its network of seven data centers across three continents and seven countries, Zadarma delivers reliable communication solutions to both businesses and individual users worldwide. Their offerings include virtual phone numbers in over 100 countries, international calling, a robust cloud-based PBX system, and integrations with popular CRM systems. With support available in eight languages and a dedication to multilinguistic technical assistance, Zadarma effectively ensures connectivity for customers, regardless of location.

Zadarma’s pioneering integration of AI voice agents represents a significant milestone within the telecommunication sector, merging two powerful tools to enhance operational efficiency and customer service.

With this advancement, Zadarma is not just keeping pace with technological trends but is rather setting the benchmark in the VoIP industry.